Our team is drive by a desire to serve the needs of our customer and insure their dealings with Trinity is always a positive encounter. Led by Jennifer Dickerson, our group has over 43 years’ experience in customer service.
They are the heart of our organization and have more dealing with our customer base than any other member of the team. Their goal is to ensure our customer is always treated fairly with the appropriate level of respect required.
Customer Service Associates: Lindsay, Diane, Jennifer J., Marina, and Jennifer D.
Trinity has the best assembled team of fireplace technicians in the marketplace.Combined they have over 100 years of experience in best installation and servicing practices. They are factory trained, NFI certified and field trained to ensure we deliver the appropriate levels of service required for fireplaces. They are dedicated to their craft ensuring our customers they are receiving the highest quality service available.
Fireplace Service Team: Mike Mason, Mike Jolly, Phil Feickert, Mitch Greene, and Dennis Phillips
Mike Mason - Fireplace Installation and Service Department Manager
Mike has been with Trinity from the beginning. He has 28 years of experience installing and servicing fireplaces in North Texas. Mike is NFI certified, (in 2001 the Hearth, Patio, and Barbeque Education Foundation formed the National Fireplace Institute® as the national certification agency for the industry). He is responsible for training and daily leadership of the installation crews and service technicians, insuring adherence to all applicable codes and follow all manufactures installation guidelines and Trinity’s Signature Installation Program.
Trinity is fortunate to have two of the best “Door Guys” in the business. They combine over 70 years of garage door experience in installation and service. They take great pride in their abilities to provide a tangible service to our customers and make sure every job is met with satisfaction.
Garage Door Service Team: Frank Perez and Jerry Cook
Clete Webb - Account Manager / Outside Sales
Clete has been with us since we opened our doors in August of 2010. He has extensive background in sales and is a great asset to our sales team. He comes to us with 20 years of experience in the industry. Clete has proven to be one of the top Builder Sales Representatives in the DFW market and has won numerous awards as a top performer for Hearth & Home Technologies (Heatilator & Heatnglo).
Karel Brazelton - Account Manager / Outside Sales
Karel has been with Trinity Hearth & Home since its conception in August of 2010. She has a broad background in business to business sales and is an important member of our team. She comes to Trinity with over 30 years of experience in the industry. Karel is an award winning Sales Professional for Trinity and has received awards from numerous manufactures as a top performer.
Sheryl Salazar - Account Manager / Inside Sales
Sheryl has been a member of our team since we opened up in August of 2010. She has a comprehensive background not only in builder sales but also in the wholesale side of our industry. Sheryl comes to Trinity with over 25 years of experience and is a vital member of our team and has proven to be a top performer for us and is one of our lead Account Managers.
Shar Mendenhall - Account Manager / Outside Sales
Shar has been with our company for just over a year starting her tenure in October of 2012. She has an extensive background in construction not only in sales, but also on the production and operation side of our industry. She comes to Trinity with over 10 years of experience in the industry. Shar has proven to be an outstanding Sales Professional and is a significant member of our sales team.
David Jolly - Account Manager / Outside Sales
David has been with us since we opened our doors in August of 2010. He has extensive background not only in sales, but also in the service side of our industry. David is NFI (National Fireplace Institute) certified and has been factory trained by Hearth & Home Technologies (Heatilator & Heatnglo). We are excited to have him as a member of our sales force and he has proven to be an important talent on our team. .
Lisa Beck - Account Manager / Inside Sales
Lisa just started her tenure with us in September of 2013. She comes to us with an extensive background not only in sales but also in customer service and has been a part of our industry since 1992. She is a key member of our Inside Sales department and we are excited to have her on our team..
Buford “Bo” Dean
Buford started with Trinity in May of 2013. He had quickly established himself as a vital member of our team. Previously he was the manager of a premier garage door manufactures Dallas distribution center. He comes to us with 9 years of garage door industry experience including sales, service, installation, procurement and management proficiencies.
Sergio started with Trinity from our inception. He has 18 years of experience in the fireplace distribution industry. He started in the warehouse and quickly found himself with more responsibilities including shipping and receiving, fireplace repairs, and fireplace purchasing. He possesses a remarkable fireplace acumen that serves our customers well.
Fredy Mize - President
Fredy Mize has over 35 years of construction industry experience. His background spans both commercial as well as residential and from a start of sweeping floors to the last 25 plus years in upper management.
Chris Tucknies - Operations Manager
With over 20 years of experience in the fireplace and garage door distribution industry Chris has a vast knowledge in his field. He has held various roles which add to his insight. He started at a young age in working as warehouse labor, and he has held other various roles including sales, sales management, and operations management.
Chris Braaten - Chief Financial Officer
Chris Braaten has over 13 years experience in the financial management world. As an original member of Trinity, Chris is responsible for the entire financial side of the business. His previous stops before helping start Trinity included the construction supply and distribution arena as well as corporate lending at various banks.
Sam Kidwell - Sales Manager
Since August of 2010 Sam has been a member of our lineup here at Trinity Hearth & Home. He has been in the garage door and fireplace industry for over 11 years. With a variety of different sales positions in his history, Sam has a broad background do give him a better understanding of how to manage our Sales Team.
Tom Davidson - IT/Systems Manager
As an original team member for Trinity, Tom brings over 20 years of experience in the construction industry to our company. With a background that includes landscape and irrigation design, various materials supply-side management roles, and construction mgt./sales/design roles for two award-winning DFW area home builders, he is able to draw on a broad range of experience. Tom is responsible for Trinity’s hardware and software technology assets and IT needs, as well as collaborating with other departments on numerous projects.